Shipping & Info

To minimise waste and storage. Each artwork is freshly made for you once your order is placed. This prevents environmental damage, and means all products are shipped in brand new condition.

Our studio is in Naarm, Melbourne, Australia. Our global partners automatically choose the closest location to you to print and ship so your print arrives sooner!

You'll receive tracking info once your order has shipped. Please keep track of your delivery, and contact us if any issue.

All of Helta Skelta’s products are made to order. So we only offer refunds or exchanges if they arrive with faults. We don’t offer refunds or exchanges for change of mind, so please choose carefully. Once an item has been produced, we cannot physically change, retrieve or amend it for you. Please make sure you measure the area / room / wall carefully to get the sizing spot on prior to ordering. 

If items may arrive with transit damage. Rest assured we will work with you to resolve any such issues. 

We do not offer refunds or exchanges on custom printed items for change of mind reasons. If you have any questions or need advice, reach out to Helta Skelta for assistance.

It’s not common but, some products may arrive with transit damage. We do not have control to completely stop this happening from time to time (we wish!). We’ll work with to resolve any issues that might arise. If the damage is too great to resolve we will replace or refund the item depending on your preference. It’s not possible for Helta Skelta to take responsibility for damage caused by how the packaging is opened once it has reaches you, eg damage caused by a weather, mail box, property or pets. 

NEXT STEPS

Contact us within 3 days of receiving your item at heltaskeltastudio@gmail.com. Please provide clear high quality photographs of the items:

1. Address label on carton

2. Images of the carton itself (front and back)

3. Images of the item (front and back next to the carton)

4. Close up photos of the damage, front and back.

Please note photos are a must have in order to pursue your investigation further. We will communicate with you directly in a timely manner.